Frequently Asked Questions
About: AIRLINE TRAVEL AUTHORIZATION CERTIFICATES
How are these Airline Travel Authorization Certificates available?
How do I redeem an Airline Travel Authorization Certificate?
After my purchase, when will I receieve my Airline Travel Authorization Certficates?
What airline carriers can be utilized?
Can a passenger request a specific airline carrier?
Can a passenger request a certain airline carrier not be used?
Are there any destinations that are restricted?
Are there any blackout dates?
Is the Electronic Ticket redeemed from the Airline Travel Authorization Certificate a discounted, promotional or agent discount - "AD75" ticket?
Can a paper ticket be issued from the Airline Travel Authourization Certificate?
Can a passenger request a seat assignment?
Can the originating flight and the return flight date and time be changed?
If the passenger changes the return flight only, does the change have to be completed before the scheduled departure?
Are "Open Jaws" (into one city and out of another) allowed?
Is an Electronic Ticket Passenger Receipt available?
What fare is shown on the Passenger Receipt?
Is there an expiration date of an Airline Travel Authorization Certificate?
Is the purchase of an Airline Travel Authorization Certificate refundable?
Who is K-H Travel?
Who is Johnston & Webb Holding Company?
Q: HOW ARE THESE AIRLINE TRAVEL AUTHORIZATION CERTIFICATES AVAILABLE?
A: Through a consortium of independent travel agents and agencies accumulation of frequent flier miles, rewards and or points.
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Q: HOW DO I REDEEM AN AIRLINE TRAVEL AUTHORIZATION CERTIFICATE?
A: Complete all of the information requested on the Authorization Certificate and provide to K-H Travel. Please note the Airline Travel Authorization Certificate has to be in the hands of K-H Travel twenty four (24) days in advance/ prior to your day of travel.
Upon receipt of your Authorization Certificate, K-H Travel will book your travel and will provide to you within a seventy-two (72) hour time period, a Confirmation Number and your Itinerary. All to be provided as you requested on your Authorization Certificate. Your Electronic Ticket will be issued as soon as all funds have been paid in full.
You can reach us via:
K-H Travel,
11469 Olive Blvd. Suite 291,
St. Louis, MO 63141,
Telephone: 800-626-1158,
Fax: 314-878-8192,
Email: info@k-htravel.com
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Q: AFTER MY PURCHASE, WHEN WILL I RECEIVE MY AIRLINE TRAVEL AUTHORIZATION CERTIFICATES?
A: Within seven (7) days of receipt of the purchase order.
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Q:WHAT AIRLINE CARRIERS CAN BE UTILIZED?
A: Any carrier.
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Q: CAN A PASSENGER REQUEST A SPECIFIC AIRLINE CARRIER?
A: Yes, subject to coach class availability on that airline for the travel dates, departure city, destination city, return to departure requested.
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Q: CAN A PASSENGER REQUEST A CERTAIN AIRLINE CARRIER NOT BE USED?
A: Yes.
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Q: ARE THERE ANY DESTINATIONS THAT ARE RESTRICTED?
A: No.
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Q: ARE THERE ANY BLACKOUT DATES?
A: No.
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Q: IS THE ELECTRONIC TICKET REDEEMED FROM THE AIRLINE TRAVEL AUTHORIZATION CERTIFICATE A DISCOUNTED, PROMOTIONAL OR AGENT DISCOUNT-"AD75" TICKET?
A: No.
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Q: CAN A PAPER TICKET BE ISSUED FROM THE AIRLINE TRAVEL AUTHORIZATION CERTIFICATE?
A: No.
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Q: CAN A PASSENGER REQUEST A SEAT ASSIGNMENT?
A: Yes, once you have your Confirmation Number, and the Electronic Ticket Number, you may contact the airline carrier to receive a seat assignment.
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Q: CAN THE ORIGINATING FLIGHT AND THE RETURN FLIGHT DATE AND TIME BE CHANGED?
A: Yes, however an airline carrier fee will be assessed.
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Q: IF THE PASSENGER CHANGES THE RETURN FLIGHT ONLY, DOES THE CHANGE HAVE TO BE COMPLETED BEFORE THE SCHEDULED DEPARTURE?
A: Yes, but it can only be done through K-H Travel.
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Q: ARE "OPEN JAWS" (INTO ONE CITY AND OUT OF ANOTHER ) ALLOWED?
A: No.
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Q: IS AN ELECTRONIC TICKET PASSENGER RECEIPT AVAILABLE?
A: Yes, a passenger receipt may be obtained from the airline carrier.
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Q: WHAT FARE IS SHOWN ON THE PASSENGER RECEIPT?
A: The airline carrier 's actual quoted fare at the time of booking.
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Q: IS THERE AN EXPIRATION DATE OF AN AIRLINE TRAVEL AUTHORIZATION CERTIFICATE?
A: Yes, one year from date of purchase which will be on your Airline Travel Authorization Certificate.
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Q: IS THE PURCHASE OF AN AIRLINE TRAVEL AUTHORIZATION CERTIFICATE REFUNDABLE?
A: Yes. To receive a refund on a certificate that has not been redeemed for an Electronic Ticket, prior to expiration, return the actual certificate, proof of original purchase price with a written refund request to -
Johnston & Webb Holding Company
4100 Laclede, Suite 305
St. Louis, Missouri 63108.
(Please allow thirty days for a refund less a $50 refund charge.)
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Q: WHO IS K-H TRAVEL?
A: K-H Travel is a full service travel agency representing a consortium of independent travel agencies and agents. This consortium has accumulated frequent flier miles, rewards and or points that may be redeemed, for an electronic ticket...anywhere, anytime, any airline, subject to a twenty four ( 24) day advance and coach class availability. All electronic tickets are issued through an (ARC) Airline Reporting Corporation accredited agency.
K-H Travel is located at 11469 Olive Blvd. Suite 291 in St. Louis, Missouri 63141
Or you can find us http://www.k-htravel.com Tel: 1 800 626 1158
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Q: WHO IS JOHNSTON AND WEBB HOLDING COMPANY?
A: Johnston and Webb Holding Company is a full service, independent, escrow company servicing the banking, real estate and travel industry with over 50 year's experience in the industry. Johnston and Webb Holding Company is located at 700 Clayton Corporate Park Street, Saint Louis, Missouri 63105.
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